Terms and Conditions

1. General

1.1. These Conditions shall supersede all earlier conditions of Comtronics Ltd.

1.2. These conditions shall take precedence over any conditions of the Customer and shall not be varied without
the written consent of a director of Comtronics Ltd.

2. Definitions

2.1. ” Comtronics Ltd ” means Comtronics Ltd of Unit 25, Sir Frank Whittle Business Park, Great Central Way,
Rugby, Warwickshire, CV21 3XH.

2.2. “Customer” means the person, firm or company buying or agreeing to buy goods and services from
Comtronics Ltd.

2.3. “Price Paid” means the price paid by the Customer for the Product excluding carriage and any credit
surcharge. The Price Paid is stated on the Order Confirmation.

2.4. “Order Confirmation” means the acknowledgement of the Customer´s order sent to the Customer by
Comtronics Ltd.

2.5. “Product” means any computer components supplied to the Customer by Comtronics Ltd.

3. Prices and Ordering

3.1. Unless otherwise stated all prices are exclusive of value added tax, delivery, insurance and installation.

3.2. The price payable by the Customer will be the price current at the time of the order.

3.3. Reservation of Products does not constitute an order and is not binding on either party.

3.4. Acceptance of your order and the completion of the contract between you and us will take place on dispatch
to you of the products ordered unless we have notified you that we do not accept your order or you have
cancelled it.

3.5. Errors and omissions are accepted. Images are for illustrative purposes only.

3.6. While we try and ensure all prices on our website are accurate, errors may occur. If we discover an error in
the price of a Product ordered we will inform the Customer as soon as possible and give the option of
reconfirming your order at the correct price or cancelling it. If we are unable to contact the Customer we will treat
the order as cancelled. If the Customer cancels and has already paid for the Product, he will receive a full
refund.

3.7. If the pricing error is obvious and could have reasonably been recognised as a mis-pricing we will be under
no obligation to provide the Product even after despatch.

4. Payment

4.1 Comtronics use HSBC for Invoice Factoring. The debt shown on the invoice will be assigned to HSBC INVOICE FINANCE (UK) LTD.

4.2 The debt terms are 30 days net.

4.3 Please email remittances to collections.cst17@hsbc.com and accounts@comtronics.co.uk when making a payment.

4.4 To pay by BACS please use sort code 40-47-25, account number 41015346. To assist in correct allocation of your payment, please
quote your account number and supplier’s name.

4.5 To pay by debit or credit card please call 01903 825825 and quote your account number. For any queries about this invoice please
phone 01903 825825, or email HSBC via their customer services web site www.hsbc.co.uk/ifcs.

5. Delivery

5.1. Any delivery date stated is only a warranty by Comtronics Ltd to use reasonable endeavours to effect
delivery by that date. No liability will be accepted by Comtronics Ltd for failure to meet a stated delivery date.

5.2. Products supplied by Comtronics Ltd are delivered at the risk of Comtronics Ltd. Customers must make a
claim for damage or loss of the goods in writing: –

5.2.1. If a Product is damaged, within 72 hours of delivery; and

5.2.2. If a Product has been lost or is short, within 48 hours of delivery.

No claim for loss or damage will be allowed if the Customer claims outside the above time limit.

5.3. If payment is made by credit or debit card, delivery will be made to the statement address of the cardholder.

6. Consumer Rights

6.1. If you are a consumer (a private person buying for their personal use) then you may cancel your purchase at
any time within 7 days of receipt and we will give you a refund of the Price Paid. You must inform Comtronics Ltd
in writing and return the Products to us immediately in the same condition you received them, at your own cost
and risk.

6.2. If a customer wishes to return Products not covered by clause 6.1 then such Products will be accepted at the
discretion of Comtronics Ltd. The customer must obtain a RMA number from Comtronics Ltd and quote this when
returning the goods. The customer will be credited with the current market price.

7. Guarantee

7.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty
goods or workmanship, or if a valid claim is made under 5.2 above, then Comtronics Ltd shall at its option repair
or replace the Product free of charge for labour and materials.

7.2. The Customer should return the Product in its original packaging to Comtronics Ltd at the address above.
Prior authorisation must be obtained for any returns by contacting Comtronics Ltd customer services and
obtaining a RMA number, which must be quoted in any correspondence.

7.3. All Products other than DIY system build are sold as individual components. All returns must comprise of
only the defective Product.

7.4. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for
return carriage insurance and administration.

7.5. This clause does not affect your statutory rights.

8. Limitation of Liability

8.1. Comtronics Ltd accepts liability for any private property loss or damage, death or personal injury caused
directly by the negligence or deliberate misconduct of Comtronics Ltd or its employees. Except for death or
personal injury, this liability shall be limited to the lesser of £250,000 or the Price Paid.

8.2. Comtronics Ltd shall not be liable for any financial consequential indirect or other losses suffered by the
Customer or any third party whether such loss arises in contract or tort or in any other way.

9. Uncontrollable Events and Delays

9.1. In case of delays caused by circumstances beyond the control of Comtronics Ltd or its suppliers, Comtronics
Ltd shall have the right to either suspend delivery or to cancel the contract without liability.

9.2. Examples of Uncontrollable Events are (by way of example and not limited to) strike, lockout, riot, revolution,
war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.

10. Customers Obligations

10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must
ensure that any Products are compatible.

10.2. Images are for illustration purposes only.

10.3. Specifications are correct as per manufacturer information.

10.4. You must provide reasonable courtesy information and co-operation to Comtronics Ltd.

11. Title and Risk

11.1. Until full payment has been received by Comtronics Ltd for all Products whatsoever, supplied at any time by
Comtronics Ltd to the Customer: –

11.1.1. Property of the Products shall remain in Comtronics Ltd;

11.1.2. The Customer shall store the Products in such a way that they can be readily identified as being the
property of Comtronics Ltd, and at all times in accordance with Comtronics Ltd recommendations;

11.1.3. subject to 11.1.4 and 11.1.5 below the Customer shall be at liberty in its own name (but not on behalf of
or in the name of Comtronics Ltd) to sell the Products in the ordinary course of business, on the basis that any
proceeds of sale shall be the property of and be held on trust for Comtronics Ltd;

11.1.4. Comtronics Ltd may at any time suspend or revoke the Customers power of sale by notice in writing to
the Customer if the Customer is in default for longer than 14 days in payment of any sum whatsoever due to
Comtronics Ltd or if any Bill of Exchange, cheque or other negotiable instrument drawn or accepted or endorsed
by the Customer is dishonoured on presentation for payment;

11.1.5. the Customer´s power of sale will automatically determine if a Receiver is appointed over any of the
assets or the undertaking of the Consumer or a winding up order is made against the Consumer or the Consumer
goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or causes a
meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy;

11.1.6. Upon revocation of the power of sale under clauses 11.1.4 and 11.1.5 above the Customer shall place the
Products at the disposal of Comtronics Ltd, who shall be entitled to enter upon any premises of the Customer for
the purposes of removing the Products from the premises.

11.1.7. The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer.
However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including
full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared
funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and
the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price
of the goods shall include the amount of any interest of other sum payable under the terms of this and all other
contracts between the seller and the buyer under which the goods were delivered.

12. Marketing Emails

12.1 ‘Marketing Emails’ refers to any promotional email communication. The information transmitted in these
emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary,
confidential and/or privileged material. If you have received an email in error, please contact the sender. Although
the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to
ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in
any way from the receipt or use thereof. Errors and omissions are accepted. Images are used for illustrative
purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store.
Retail prices apply through the Trade Counter and Telephone Sales.

13. Miscellaneous

13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are
unaffected.